Shipping & Delivery Policy

Shipping & Delivery Policy

At Roselle Boutique, we strive to deliver your order as quickly and accurately as possible. This document explains our shipping and delivery policy.

Processing Time

Orders are processed within 1–3 business days. Once your order has been shipped, you will receive an email confirmation with tracking details.

Delivery Time

The average delivery time is 3–7 business days, depending on your location. Please note that delivery may take longer during peak seasons or due to customs procedures.

Shipping Method & Origin

All orders are shipped directly from our supplier in China. Customs duties or import taxes may apply depending on your country of delivery, and are the responsibility of the customer.

Shipping Costs

Shipping costs are calculated at checkout. They depend on the weight of the package, the delivery destination, and the selected shipping method.

Responsibility During Shipping

  • If the tracking information confirms that the package has been delivered to the address provided, the responsibility lies with the customer.

  • Please double-check your shipping address. Any errors must be reported within 24 hours of placing the order.

Shipping Delays Disclaimer

We are not responsible for delays in shipping or delivery caused by:

  • Customs inspections or processing

  • Natural events or weather conditions

  • Carrier delays or service disruptions beyond our control

While we do our best to ensure timely delivery, please understand that these factors may extend the estimated delivery time.

Contact

For any questions about shipping, please contact us at: care.roselleboutique@gmail.com

Free shipping

Always Free Shipping with Australia Post

Safe & secure checkout

Secure & fast payments – Visa, Mastercard, AmEx, Apple Pay & Google Pay

Customer service

We’re here for you – replies within 24 hours

Hassle-free returns, guaranteed

Hassle-free 30-day returns